“Our global clients, which includes 93% of the Fortune 100, cited a gap in provider insight around the realization of value from specific software and service investments.
Fernandez, Chairman & CEO of The Hackett Group ®, explained The Hackett Excelleration Matrix ™ research. $107 million/year in additional operating cash (for a typical $10 billion company).10x increased operating cash released from disputed receivables.63% reduction in past due receivables greater than 90 days.70% increase in touchless cash application for payment automation.43% overall average performance advantage over legacy systems.Modern platforms offer improved cash flow management, better customer and employee experience, touchless capabilities and superior AI and analytics. Some of our invoices come to ~$35 A PIECE to send! Many customers use sites that are no cost to us that work significantly better than this one.MIAMI & LONDON, Ma– Modern customer-to-cash (C2C) receivables platforms deliver superior value realization and return on investment when compared to legacy applications, according to new Market Intelligence Service research from The Hackett Group, Inc. We have no choice be to receive PO's from this site and to send invoices through this site. The worst part is that we as the customer are forced to pay for this service that rarely works. When trying to open purchase orders, I constantly get "exception encountered" error messages and have to reopen the PO's numerous times in order to see them, then cross my fingers that I don't get the "exception encountered" error message again and again when I choose print. Half the time, I don't know whether the invoice was sent or not because it jumps me back to the home screen when I'm mid-way through uploading an invoice. I do not like that this software constantly throws errors and doesn't always process my invoices. I like that I can see the status of my uploaded invoices and the status of my customers' purchase orders without having to reach out to the customer. Again, being able to see the status of invoices and PO's is great, but I dread when I get emails letting me know a new PO is available or when I have to send invoices through this site. We have run in to more problems than solutions with Ariba.
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